MacSpeech Forums and Discussion » MacSpeech Scribe » Using Scribe

1. katzha
   Member

   I am not able to get this application to start up without immediately crashing. I have sent in the error logs as requested, but have received no help.

   Posted 6 months ago #

2. jennypin
   Member

   Ive had Scribe for a couple of weeks , have not got it to work yet .
   I managed to get a profile once , then it wont let me start transcribing , and keeps crashing .
   Perhaps its been released too soon.
   Does anyone from Mac Speech monitor this forum ?

   Posted 6 months ago #

3. be-bob
   Member

   Hi,

   usually jayg is someone from MacSpeech who's monitoring this forum. But maybe the following might help as well: The most obvious possible reason for MacSpeech crashing is the Mac OS version. Are you on Mac OS 10.6.x (Snow Leopard), best 10.6.2? If you're on 10.5 (Leopard) or earlier, it doesn't work.

   For me, crashes in Snow Leopard were due to me typing a , in training mode instead of comma. That was quite annoying, because it took me some time to figure out that this was my problem.

   I hope your installation get's better soon and we all get the first bugfix release soon.

   Posted 6 months ago #

4. Yakker
   Member

   Hi be-bob;

   Thanks for the info on Snow Leopard. Could you comment further on your "typing a , in training mode instead of comma"? I didn't quite get what you meant by that, and it looks pretty important.

   Ray

   Posted 6 months ago #

5. JayWing
   Member

   Good luck getting any support or help. I have emailed support twice and never heard back. It's too bad they force you to purchase the software without some kind of demo to download first and then you're stuck. I doubt if anyone from the company looks at this forum since they won't respond to support requests at all. Very disappointed in this company!

   Posted 6 months ago #

6. be-bob
   Member

   Hi Ray,

   sorry for being not that clear. If I type the comma as a symbol rather than a word, training crashed for me a lot. For example:

   "If the weather stays this way, the dusk will look pretty nice." might crash the application while "If the weather stays this way comma the dusk will look pretty nice." never crashed it for me.

   The symbols did not crash the application every time, but when I didn't use them, it never crashed.

   Regards
   Bob

   Posted 6 months ago #

7. Yakker
   Member

   Hi be-bob;

   Thanks for the clarification. I know that there is a comment about this in the profile-building instructions someplace, but it's awfully easy to overlook, so I appreciate the reminder.

   In the meantime, for those who find Scribe crashing each time they try to open it, I have the same problem. So far the only solution I have found is to discard the Preferences plist each time I quit the program. That seems to work, although that means I have to plow through a couple extra windows when I open the program again, as if I were using it for the first time. Fortunately, my Profile is intact.

   I wonder how many others are using Scribe with no special difficulty. Maybe some of those folks could leave a quick note here saying so? If there is a large number of such people, that would be at once reassuring (it works!) and frustrating (but not for me). Still, it would be nice to know!

   Ray

   Posted 6 months ago #

8. tvjay
   Member

   I upgraded to 10.6 just to use Scribe on a MacPro, 4-core system with 11GB of RAM.

   I am VERY PLEASED with Scribe. It absolutely works great for me, much better than Dictate ever did. In fact, I cannot run Dictate anymore, even after upgrading to 10.5.8, it just crashes on launch prior to activating the profile. I send the crash reports to Apple, but wonder whether this gets back to MacSpeech.

   With Scribe, I am using a Sony digital recorder and when I record "wave" files, connecting via USB, I can play back what's recorded and transcribe directly from the IC recorder without having to transfer or modify the voice files.

   I am better with typing rather than using commands in training mode and find Scribe much better than Dictate in that regard - but it could also be that I never learned Dictate properly.

   The ONLY time Scribe crashes is as be-bob describes above; when correcting symbols or punctuation, you need to write "comma" rather than ",". That crashes the app every time.

   I can say that FINALLY, I can think of using this app reliably and predictably. I also hope that joining Nuance will allow for better development and troubleshooting of future version releases so that updates do not break the code as it often happened with Dictate and iListen before that, because going to windoz is not an option for me.

   Posted 6 months ago #

9. Brat
   Member

   After a month, I've given up. Calling tech support helped
   I installed snow leopard etc, finally got it trained
   it crashes commas or , so often that it's not
   worth th additional hours. I've been transcribing off
   my IPhone. Tech said this was fine but he didn't
   know much more than I did. Hard to believe I
   paid to be tortured so!

   Posted 5 months ago #

10. Yakker
    Member

    I just did the Scribe 1.0.1 update. Now, for the first time, I am able to open Scribe without first having to throw away its its .plist to avoid a crash. I don't know whether others have had this difficulty, but it's certainly a relief to have the problem resolved. (I'm going to keep my fingers crossed and hope that it doesn't reappear. So far I've been able to open Scribe three times in a row without a crash. Hurray!)

    Ray

    Posted 5 months ago #

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